Warranty & Return Policy

What is your return policy?

For items purchased through our online retail auction, returns are generally not accepted unless the item is defective or not as described. If you encounter an issue, please contact us within a specified timeframe to initiate the return process. Items must be in their original condition and packaging. For more specific details or exceptions, please refer to our website or reach out to our customer service team.

What is your warranty policy for refunds?

• At Auction King, we proudly offer a full money-back warranty on all items won at our auctions that are not labeled "as-is" or part of our clearance auctions. We believe in protecting our buyers and ensuring the quality of the items we sell. Unlike many auction houses that sell items strictly as-is, we want our members to bid with confidence and peace of mind.
• Each auction listing will clearly indicate a warranty deadline date, which is also available in the auction catalog. This deadline specifies when you can initiate a return, subject to staff approval. To qualify for a full refund, items must be returned in their original packaging and condition. Please be aware that we cannot accept returns after the warranty deadline has passed—no exceptions will be made. We provide a generous window for inspection and testing, and it is your responsibility to make use of this timeframe.
• In the unlikely event that you receive an item with a manufacturer defect, if it was misrepresented in the listing, or if it arrived damaged or incomplete (when factory sealed), we will either exchange the item (if available) or issue a full refund if no replacement exists, pending approval from our staff.

Return Guidelines

• The item is returned with its original packaging; returns without it cannot be accepted.
• You complete a return authorization form to clarify the reason for the return.
• The return is completed before the specified warranty deadline.
• Approval is obtained from a manager.
• We are committed to customer satisfaction and make every effort to inspect and test items thoroughly. With over 5000 items processed each month, our return rate is impressively low at just under 1%. However, if you encounter any issues, please reach out to us—we’re dedicated to resolving them. Begin by completing the return authorization form and returning the item for approval before the warranty deadline.
• For the most efficient assistance with returns, we recommend using our internal messaging platform, as phone calls may go unanswered during peak pickup times. This method also creates a written record, minimizing the risk of miscommunication.