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If you decide to refuse an item won at auction, a 15% restocking fee will apply to the total amount (calculated after premium and tax). For instance, if you won an item for $100, the restocking fee would be $15.
Please note that you can only refuse an item at the time of payment and pickup. Once you leave our facility, you cannot refuse the item.
This restocking fee does not apply to items covered by our warranty and returns policy.
Yes, you can schedule a pick-up time. Please contact us through our website or by phone to arrange a convenient time for your visit. We’ll do our best to accommodate your schedule!
You should bring a government-issued ID for identification purposes. This ensures a smooth pickup process and verifies your identity.
Yes, someone else can pick up your order on your behalf. However, they will need to bring a government-issued ID for verification (Yours & Your friend ID). Additionally, please ensure they have your authorization or any relevant paperwork that confirms they are authorized to collect the order. This helps us maintain security and ensure a smooth pickup process.